Terms & Conditions

You must be at least 18 years old, or the legal age of majority where you live, to create an account. You can only create an account if you can legally enter a contract.

You must give accurate information and keep it up to date. You're responsible for everything that happens on your account, so keep your password safe and tell us straight away if you think someone else has used it.

Each person may have only one personal account. Business accounts must be run by someone authorised to act for the business.

GrowKit is a marketplace and software platform. It connects customers with independent beauty and grooming businesses ("Providers") and gives Providers tools to manage bookings, clients, marketing and payments.

Providers are independent businesses, not GrowKit employees or agents. The Provider alone is responsible for the quality, safety, hygiene, legality and outcome of every service it offers. GrowKit does not perform beauty services.

We may change, add or remove features at any time. We try to give notice of important changes.

A booking is only confirmed after the required payment has been received. Providers only see booking requests that have been paid.

When you book, you agree to arrive on time and to follow the Provider's reasonable house rules. A Provider may refuse service if you arrive very late, behave abusively, or if carrying out the service would be unsafe.

Rescheduling is limited. The app shows how many times, and how close to the appointment, a booking can be moved.

Prices shown in the app, including promotional prices, are the prices you pay. If an offer has a countdown, it ends when the countdown reaches zero.

Pay in full: the full price is held securely by GrowKit until the service is marked complete. GrowKit then keeps a commission (currently 15% of the full price) and releases the rest to the Provider.

20% deposit: you pay 20% of the service price when you book, and the remaining 80% directly to the Provider at the appointment. The deposit is GrowKit's booking charge and is kept by GrowKit. It is not paid to the Provider.

Reservation fee: a small fixed fee that holds your slot. It is GrowKit's booking charge and is kept by GrowKit. You then pay the full service price directly to the Provider.

Payments are processed by our licensed payment partner (currently IntaSend) by M-Pesa, card or other methods shown at checkout. All amounts are in Kenyan Shillings (KES) unless shown otherwise.

GrowKit may change its fees and commissions. New fees never apply to a booking that has already been paid for.

If a Provider cancels, fails to show up, or cannot provide the service, you'll get a refund of what you paid, credited to your GrowKit wallet unless the law requires otherwise.

If you cancel or don't show up, the deposit or reservation fee is not refundable, except where the app clearly says otherwise when you book. Full payments cancelled by you in good time can be refunded, minus any fees shown at the time.

If there's a dispute about a full payment, the money can be held while GrowKit reviews it. Our decision uses the evidence from both sides, and we act in good faith.

Your GrowKit wallet holds credit from top-ups, refunds and Provider earnings. Wallet balances are not bank deposits and earn no interest.

To withdraw, you must confirm who you are. This may include your password and a one-time code sent to your email. Businesses must first add a verified payout method.

Withdrawals may be delayed or held for review. We may also freeze a wallet if we suspect fraud, money laundering, chargebacks or a breach of these Terms, or if the law requires it.

If money is credited to your wallet by mistake, we may reverse it.

Anyone with an account can order from the GrowKit supplies shop. An order only counts once it has been paid in full.

Delivery fees, urgent delivery charges and delivery times are shown before you pay. Delivery times are estimates; we may source items after you order, so delays can happen.

When your order arrives, you'll be asked to sign the receipt. A photo of the signed receipt is proof of delivery.

You may cancel an order before it ships, and GrowKit may cancel it before delivery; in both cases the amount paid is refunded to your GrowKit wallet. Faulty or wrong items must be reported within 48 hours of delivery.

Providers must hold any licences, permits and insurance required for their services, follow hygiene and safety rules, and be honest about their services, prices, photos and location.

Providers must honour paid bookings, keep their availability up to date, and treat every customer with respect, without discrimination.

Providers may only contact customers through WhatsApp marketing after the customer has given permission, and must stop immediately if the customer refuses. Marketing messages are bought in bundles, are prepaid, and are not refundable once sent.

Providers are responsible for their own taxes on income earned through GrowKit.

Providers can buy boosts and ads. These are paid in advance from the wallet, labelled "Sponsored", and shown according to the plan bought (days, hours, views or bookings).

Boosts increase visibility but don't guarantee any number of bookings. Unused budget from a paused campaign stays on the campaign. Spent budget is not refundable.

Ads must be truthful and must not contain explicit, misleading, hateful or illegal material. GrowKit may reject or remove any ad.

You keep ownership of the photos, videos, reviews, comments and messages you post. You give GrowKit a worldwide, royalty-free licence to host, display, share and promote that content within GrowKit and in GrowKit marketing, for as long as it stays on the platform.

You must own, or have permission to use, everything you post, including images of other people.

Explicit sexual content, nudity, violence, hate speech, harassment, scams, and content that exploits minors are strictly banned. Content may be screened automatically. Possibly explicit content can be hidden or shown less while it is reviewed, and clearly explicit content is blocked.

Reviews must be honest and only come from real bookings.

You must not: make fake bookings or reviews; get around GrowKit fees by taking payments for GrowKit bookings off the platform; commit fraud or chargeback abuse; scrape or copy the platform; interfere with its security; impersonate others; or use GrowKit for anything illegal.

If you break these Terms, we may give you a warning, remove content, limit how far your posts reach, suspend your account for a set time, or ban it permanently.

While suspended you can browse, but you cannot post, comment, book, send marketing or withdraw. A banned account cannot use GrowKit at all. Money owed to a banned user will be handled according to the law after any claims against the account are settled.

By creating an account you consent to GrowKit collecting and using your information, including your activity, searches and location, to run the service, personalise recommendations, your feed and ads, and keep the platform safe, as described on the Privacy & data page. You can withdraw consent at any time.

The GrowKit name, logo, app design and software belong to GrowKit. You may not copy, change or use them without our written permission.

GrowKit is provided "as is" and "as available". We do not promise it will always be available or free of errors, and we give no guarantee about any Provider's services or results.

Allergies, skin reactions and other health risks of beauty treatments are the responsibility of the Provider and the customer. Tell your Provider about any medical condition before your service.

To the fullest extent the law allows, GrowKit is not liable for indirect or consequential losses, or for lost profits, data or reputation. GrowKit's total liability for any claim is limited to the fees GrowKit received from you in the 3 months before the claim. Nothing in these Terms limits liability that cannot legally be limited.

You agree to cover GrowKit's costs and losses from claims caused by your breach of these Terms, your content, or — if you are a Provider — the services you perform.

We may update these Terms. If a change is important, we'll tell you in the app before it takes effect. If you keep using GrowKit after that, you accept the new Terms.

You can ask us to close your account at any time. First you must withdraw any available balance and finish or cancel any open bookings and orders. Some records are kept as required by law.

These Terms are governed by the laws of Kenya. Please contact support first so we can try to resolve any dispute informally. If it is still not resolved after 30 days, the courts of Kenya have exclusive jurisdiction.